I Am Pet Care Inc. – Refunds & Payments Policy

Effective Date: September 16, 2025

1. Overview & Scope

This policy governs all financial transactions processed through the I Am Pet Care platform, including bookings, cancellations, refunds, and payments. It applies to:

Pet Owners (“Clients”)
Service Providers
Third-party payment processors

2. Accepted Payment Methods

We accept:

Credit/Debit Cards (e.g., Visa, MasterCard)
Digital Wallets (e.g., PayPal)
In-app/Website Bookings Only – No cash or other forms permitted

3. Booking Payments

Full payment collected upon booking confirmation
Amount includes service fee + applicable taxes
Service Providers are paid post-service, minus platform commission (e.g., 15–25%)

4. Cancellation & Refund Policy

Full Refund: Reservations canceled 48+ hours before service time
Partial Refund (50%): Cancellations 24–48 hours beforehand
No Refund: Cancellations made less than 24 hours prior, or no-shows
Emergency Exceptions: Valid reasons (e.g., veterinary emergencies) considered on a case-by-case basis

All refunds are processed within 5 business days of approval, via the original payment method.

5. Rescheduling Bookings

Rescheduling 48+ hours before original time: No additional fee if slots available
Within 24–48 hours: Possibly subject to partial rebooking fees
Less than 24 hours: Treated as cancellation, and standard policy applies

6. Dispute Resolution for Payments

Clients should reach out to our support team first.
If unresolved, submit a formal dispute via contact@iampetcare.ca.
We’ll try to resolve amicably; if not, binding arbitration may apply (see Terms of Service, Section 12).

7. Provider Payments & Fees

Providers receive payouts weekly or bi-weekly, as per their contractual agreement
Platform service fees and taxes are clearly deducted before payout
Statements accessible via provider dashboard

8. Error Corrections & Policy Changes

We correct billing errors promptly when reported
If we cancel or modify a service, clients are entitled to a full refund
This policy may be updated—any significant changes will be communicated in advance

9. Legal Compliance

PIPEDA (Canada), CCPA (USA), and GDPR (EU) govern how transaction data is handled
We will never share or sell your financial data without explicit, informed consent