Privacy Policy

Effective Date: September 16, 2025

1. Introduction

Welcome to I Am Pet Care Inc. (“I Am Pet Care,” “we,” “us,” or “our”). Your privacy is critically important to us. This Privacy Policy describes how we collect, use, and share information when you interact with our services, including:

Our website: https://www.iampetcare.ca
Our mobile applications
Online bookings, profiles, communications
All related platforms, features, and tools (collectively, the “I Am Pet Care Services”)

We are committed to transparency and compliance with major data protection laws, including:

PIPEDA (Canada)
GDPR (European Union)
CCPA/CPRA (California, USA)

2. Scope & Applicability

This Privacy Policy applies to:

All visitors, customers, service providers, and partners who use or access our platform
All services provided by I Am Pet Care Inc. regardless of region
Information collected both online and offline through communications, forms, and service engagements

3. Legal Basis for Processing (GDPR + PIPEDA + CCPA)

We process your information based on:

Consent (where required)
Contractual necessity
Compliance with legal obligations
Legitimate interests (such as security and fraud prevention)

4. Personal Information We Collect

a. Account & Identity Data

Full name, email, phone number, postal address, encrypted password
Service provider license documents (if applicable)

b. Pet Data

Breed, age, weight, health conditions, dietary needs, vaccination status

c. Device & Usage Information

IP address, browser type, operating system, mobile ID, access times, geolocation

d. Communication & Behavior

Messages exchanged via platform, support requests, feedback, reviews

e. Payment & Transactional Data

Booking details, charges, credit/debit card data via secure third-party payment gateway

f. Cookies & Similar Technologies

Used for functionality, analytics, preference retention, and marketing optimization

5. How We Use Personal Information

We use your personal information to:

Create and manage user accounts
Facilitate communication between pet owners and service providers
Process bookings and payments securely
Respond to inquiries and provide support
Analyze usage patterns for platform improvement
Market relevant services (only with consent)
Ensure compliance, trust, and safety

6. Data Sharing & Third Parties

We may share information with:

Service Providers (who agree to our privacy and security terms)
Payment Processors (Stripe, PayPal, etc.)
Cloud & Hosting Providers (Google Cloud, AWS)
Marketing & Analytics Tools (Mailchimp, Google Analytics)
Legal or Regulatory Authorities (where required by law)
Business Transfers in the event of a merger or acquisition

We do not sell your data.

7. International Transfers

We may store and process data in countries outside your residence, such as:

Canada
United States
European Union jurisdictions

When data is transferred, we implement safeguards such as:

Standard Contractual Clauses (SCCs)
Data protection agreements aligned with GDPR and PIPEDA

8. Cookie Policy Summary

Our website uses cookies to:

Authenticate users
Save preferences
Track behavior for analytics
Provide location-based services

Cookies can be managed or disabled via your browser.

9. Data Retention Policy

Data Type	Retention Duration
Account Data	Until user requests deletion
Booking & Payment Info	7 years (tax/regulatory)
Communications	2 years
Logs & Analytics	12–24 months
Pet Profiles	As long as account is active

You may request deletion at any time (unless retention is legally required).

10. Your Privacy Rights

You have the right to:

Access your data
Request corrections
Withdraw consent
Request data deletion
Object to certain uses (e.g., marketing)

📧 Submit requests to: contact@iampetcare.ca

For California residents:

You may also request: data portability, restriction of processing, and to opt-out of “selling” data under CCPA.

11. Children’s Privacy

Our services are not intended for users under the age of 13 (or equivalent minimum age depending on jurisdiction). We do not knowingly collect personal data from children.

12. Security Measures

We take your privacy seriously and implement:

AES-256 encryption for stored data
TLS 1.3 encryption in transit
Regular audits, access controls, and employee training
24/7 monitoring for suspicious activity

Despite best efforts, no system is 100% secure.

13. Incident & Breach Notification

If a breach occurs, we will:

Notify affected individuals within 72 hours (GDPR standard)
Provide the nature of data compromised and steps taken
Report to applicable data protection authorities (where required)

14. Data Processing Addendum (DPA)

If you are a corporate client or enterprise, a DPA is available upon request outlining:

Roles & responsibilities (Controller vs Processor)
Sub-processor listings
Data handling obligations
Liability limits

15. Embedded Third-Party Links & APIs

Our site may include third-party links or APIs. These are governed by their own privacy policies. We are not responsible for external data practices.

16. Consent Withdrawal & Opt-Outs

You can opt out of:

Marketing emails
Tracking cookies
Profile personalization features

To withdraw consent, email: contact@iampetcare.ca or use account settings.

17. Automated Decision-Making & Profiling

We do not use your personal data for automated decisions that significantly affect you (e.g., algorithmic denial of service). Any profiling (e.g., to show relevant services) is fully transparent and adjustable.

18. Contact Us

📬 Privacy Office Contact:
I Am Pet Care Inc. – Legal & Compliance
Nearest Intersection: Hwy 7 & McCowan Rd, Markham, Ontario, Canada
📧 contact@iampetcare.ca
📞 +1 (905) 472-0505

19. Changes to this Policy

We may update this Policy. When we do:

Changes will be reflected here
Notification will be sent via email or platform alerts
Continued use of services implies agreement

Last Revised: August 27, 2025

20. Annexes (Available Upon Request)

Annex A: Retention Chart
Annex B: Cookie Types and Usage
Annex C: Breach Notification Protocol
Annex D: Data Processing Agreement
Annex E: Consent Revocation Forms