Pet Care Standards & Code of Conduct

Effective Date: September 16, 2025

Applies To: All Service Providers, Staff, and Affiliates of I Am Pet Care Inc.

1. Commitment to Animal Welfare

• Treat all pets with respect, compassion, and dignity.
• Prioritize the physical and emotional well-being of animals at all times.
• Never use physical punishment or harmful training techniques.
• Immediately report any animal abuse or neglect to the appropriate authorities.

2. Health, Safety & Hygiene

• Maintain clean, sanitized tools, equipment, and pet environments.
• Disinfect grooming tables, kennels, and transport vehicles between uses.
• Ensure pets have constant access to fresh water and are not left in unsafe conditions (e.g., in hot cars).
• Use pet-safe products and avoid cross-contamination between animals.

3. Professional Conduct

• Be punctual, reliable, and communicative.
• Wear company-approved or clean professional attire when performing services.
• Never engage in unapproved private arrangements with clients that bypass the I Am Pet Care platform.
• Refrain from any discriminatory, harassing, or abusive behavior.

4. Transparency with Clients

• Clearly explain services, pricing, and care routines.
• Disclose incidents, illnesses, or behavioral changes immediately.
• Do not make medical decisions without owner consent unless there’s an emergency.
• Honor all commitments made through the I Am Pet Care platform.

5. Emergency Protocols

• Carry emergency contact numbers for both the pet owner and a local veterinary clinic.
• In medical emergencies, seek vet assistance immediately and notify the client.
• Document all incidents clearly and submit to I Am Pet Care support within 24 hours.

6. Training & Qualifications

• Complete onboarding training modules provided by I Am Pet Care.
• Maintain valid certifications in grooming, first aid, or training as applicable.
• Participate in ongoing professional development when required by the company.

7. Privacy & Client Confidentiality

• Keep all client information confidential, including home access codes and health disclosures.
• Do not share pet or client photos on social media without express written permission.

8. Prohibited Conduct

The following will result in immediate termination and potential legal action:

• Animal neglect, abuse, or endangerment
• Theft or property damage
• Unauthorized off-platform bookings
• Substance use while on duty
• Misrepresentation of qualifications

9. Compliance and Enforcement

• Regular reviews and spot checks may be conducted by I Am Pet Care.
• Providers who violate this Code may be suspended or permanently removed.
• Reinstatement requires company review and written agreement to uphold all standards.

10. Agreement Acknowledgment

All service providers must digitally or physically sign this Code of Conduct as a condition of ongoing participation on the platform.

I Am Pet Care Inc.
Yovanis Lugo R — Founder & CEO
📧 contact@iampetcare.ca
📞 +1 (905) 472-0505